Terms of Service

Excel Transfers PTY LTD and its associated Operators and Licensees are not common carriers and may refuse to carry any person(s) without giving reason. Excel and each Operator and Licensee is responsible for services provided by it and has no liability for any other services.
It is the hirer’s responsibility to read the FULL TERMS & CONDITIONS closely as confirming a booking confirms you accept and are bound by the TERMS & CONDITIONS.
Subject to the terms, Excel, its Operators and Licensees, have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delay’s or booking errors. It is the hirer’s responsibility to advise of any changes as full costs may be incurred.
Passengers must comply with all laws and regulations in the state they are travelling and with the instructions of Excel its Operators and Licensees.
Except as otherwise provided by these terms, and to the extent permitted by law: (a) Excel, its Operators and Licensees, are not liable for death of or injury to any person, for loss or damage to luggage or goods, for delay’s, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any services and (b) Is not liable for inaccuracy in any information concerning transport services or its prices.

Amendments
Any changes/amendments to your booking after confirmation can only be accepted subject to availability. Excel, its Operators and Licensees, reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment.

Credit Card Payments
Credit card surcharges may apply at the discretion of the local Customer Service Centre at which the service has taken place. If the transport or service is purchased with a credit card, purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.

Passenger Safety
Our chauffeurs will at all times drive at safe and sensible speeds and in accordance with legal speed limits, traffic and current road conditions and furthermore the driver reserves the right to deny access to a venue they feel may put the passengers and vehicle in an unsafe situation.
You, the client, are liable for any charge levied by Excel its Operator or Licensees in respect of any damage caused to a vehicle due to your instructions or any directions you give to the driver or chauffeur. The driver or chauffeur reserves the right to evict any clients from the vehicle due to any inappropriate or unruly behaviour. No refund will be offered in these circumstances.

Insurance
Excel Transfers its Operators and Licensees are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for loss or damage of personal items. Please check that you have sufficient coverage for any personal property that is brought onto our vehicles.

Luggage/Baggage Information
Sedans:
Maximum luggage limitations are two (2) normal sized suitcases (check in size for a plane) plus two (2) piece of hand luggage/soft luggage (carry-on for a plane).
Executive Mini Van:
Maximum luggage limitations are six (6) normal sized suitcases (check in size for a plane) plus six (6) piece of hand luggage/soft luggage (carry-on for a plane).

Customers with additional baggage will need to book a larger vehicle such as a mini van or people mover if they have more luggage than a sedan can accommodate. Additional luggage transfer outside of the maximum allowance will incur further surcharges to the passenger.
Baggage is not allowed to be transported inside the passenger area of the vehicle due to transport regulations & safety concerns.

On Time
Please be assured that Excel, its Operators and Licensees, will take every reasonable safeguard to achieve an on time service, however in the unlikely event of our chauffeurs being late due to circumstances howsoever caused, no liability will be accepted by Excel, its Operators and Licensees.

Smoking
Smoking is not permitted by state law in any Excel vehicle. Charges will apply, at the discretion of the chauffeur or Excel, if any passenger is found to be smoking in any Excel, or Hughes service-providers’ vehicle.

Subcontracting
Excel, its Operators and Licensees, reserve the right to use the services of other approved hire car/limousine/bus service providers as required. These operators have been pre-qualified by Excel and deemed to be of a sufficient quality to provide services on Excel's behalf. These providers, for the duration of the booking, remain under the supervision of Excel, its Operators and Licensees, at all times.

Cancellation Policy
Cancellation charges of 100% non-refundable fees will apply when:
- Cancellations are made with less than 24 hours (AEST) of service start time for shuttle, private, executive or chauffeur services.
- Cancellations are made with less than 72 hours (AEST) of service start time for minibuses, buses or coaches (8 seats and above).
- Bookings where the passenger fails to arrive (No Shows) or make contact with the driver or the local Excel Customer Service Centre.

Stricter cancellation policies may apply to any of the above, however will be advised to you at the time of booking and will supersede the above policies.

Waiting Time
Complimentary waiting time is applied as follows:
- 15 minutes complimentary waiting time at homes, hotels or other non-airport pickups.
- 30 minutes complimentary waiting time at Domestic Airport Terminals.
- 45 minutes complimentary waiting time at International Airport Terminals.
- 45 minutes complimentary waiting time at Cruise Ship Terminals.

All flights are tracked via radar and complimentary waiting times only begins from the moment the plane lands, regardless of any flight delays.

After Hours Surcharge
A 25% Surcharge applies for all vehicle type bookings that begin between midnight and 04:59hrs.
If a booking begins prior to midnight and continues past midnight, the portion of the journey that continues past midnight will incur the 25% surcharge.

Limits Of Liability
Maximum liability, if accepted, will be limited to a refund for the trip in question. All care will be taken, but no liability will be assumed. No claim for liquidated damages, consequential loss for any other costs will be assumed.

Exclusions:
Excel its Operators and Licensees shall be under no liability whatsoever to the Customer for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Excel its Operators and Licensees of this contract.
Privacy Policy & Personal Information
www.exceltransfers.com.au is the website of Excel Transfers. By using this site and/or the individual Customer Service Centres, you agree to the terms and conditions and privacy policy. The Privacy Policy relates to the collection and use of personal information you may provide to us through your contact on the website. Your continued use of our website and its facilities constitutes your acceptance of the terms and conditions. Excel believes the information in the website is correct. Excel disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by any recipient relying on anything contained in or omitted from our website or publication.

Use of Personal Information:
Your personal information is used for the hiring of Excel services and used for that purpose alone. By entering the Excel secure website booking facility, you understand that all information provided by you is your sole responsibility and Excel accepts no responsibility for any incorrect information provided in respect to the hiring made through this facility. It is not given to a third party except where the purpose relates to fulfilling the obligations of your hiring. Your personal information may be retained for use in future bookings. If at any time you believe the information is incorrect, you may contact us to have it corrected.
Credit Card details are stored securely for the purpose as outlined in our terms and conditions of hire. Excel staff its Operators and Licensees are obliged under the Confidentiality Deed to keep personal information secure.

Disclosure:
Excel may be obliged to surrender your personal information to regulatory authorities and law enforcement officials in accordance with the applicable law. Personal information may also be disclosed to identify, contact or bring legal action against anyone damaging, injuring or interfering with our rights or property.